30-Day Return Window
Not happy with your purchase? You have 30 days from delivery to request a return or refund.
Eligible for Refund
- Items that arrive damaged or defective (photo required)
- Items significantly different from the product listing
- Items that don’t work as described
How to Request
- Email support@lumiden.com with your order number and issue description.
- Include photos if the item is damaged or defective.
- We’ll respond within 24-48 hours with next steps.
Refunds
For defective items we issue a full refund without requiring return shipping. Refunds are processed within 5-7 business days to your original payment method.